Deliverect announced the opening of its Service Center in Mexico, with trilingual support (Spanish, English and Portuguese), strengthening its support ecosystem with a more agile and better quality approach.

After only two years in the country, the company that simplifies online orders for more than 20,000 establishments in more than 40 markets, continues to bet on the local market, growing its customer base and increasing its workforce.

Deliverect customers will benefit from Mexico's growing help desk talent, with a dedicated team that will continue to grow over the next two years.

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Valentín Vermersch, general manager of Deliverect in Latin America, commented that the objective is to offer an agile and efficient customer service. They expect 50% of incoming phone calls to be answered within one minute, and two minutes for live chats.

"This new team in Mexico reinforces our commitment to providing high-quality experiences and the vision of positioning ourselves as the leader in online order automation globally."

This important investment occurs a few months after its last round of financing for 150 million dollars, where the firm highlighted the progressive expansion of its product portfolio and its scalability objectives to various commercial establishments, including restaurants and convenience stores.

Deliverect has fulfilled close to 100 million orders and processed one and a half million orders per week, representing a global operational increase of 300% in less than a year.

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Among the company's most important clients in Mexico are restaurants such as Mora Mora, Taquearte, Carl's Jr., 50 Friends, El Bajío and Hooters, connecting online orders obtained through mobile platforms directly to kitchens, optimizing sales and response times of its associated establishments.

“Our new support center will be part of the global support organization headquartered in Europe and is one more piece of Deliverect's operational advancement, enabling merchants to streamline their time, eliminate errors, save money and raise customer satisfaction standards. gastronomic customer more demanding and digital than ever,” concluded Vermersch.

In Solili you can check available offices in Insurgentes, Norte and Periférico Sur

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